✅ If Your Order Has Not Yet Shipped:

• Cancelation:
  You can cancel the entire order directly from your account under “Order History” → select the order → click “Cancel Order.”
  Refunds (if applicable) will be issued to your original payment method within 5–10 business days.
• Changes (Address, Items, etc.):
  Contact our Customer Support as soon as possible via live chat, email, or phone. We’ll try to update details before processing.

🚚 If Your Order Has Already Shipped:

• Cancelation:
  Once shipped, orders cannot be canceled. You can:Refuse delivery when it arrives (the package will return to us, and a refund will be processed upon receipt).Wait for delivery and initiate a return within our 30-day return window.
• Address Changes After Shipping:
  Changes may not be possible once the carrier has the package. Contact us immediately—we’ll attempt to update the tracking with the carrier (additional fees may apply).

🔄 Want to Modify Items in Your Order?

• If you want to add, remove, or swap items, please contact us promptly.
• If the original order hasn’t shipped, we may be able to help you place a new order and cancel the previous one.

📞 Quick Steps:

1. Log in to your account on our website/app.
2. Go to “My Orders.”
3. Select the order you wish to change/cancel.
4. Follow the prompts or contact support if the option is unavailable.

⏰ Time Matters:

• We process orders quickly to ensure fast delivery, so please reach out as soon as possible after placing your order.
• For immediate assistance, use our 24/7 live chat for the fastest response.

🌍 International Orders:

• The same policies generally apply, but cancelation/modification may be more time-sensitive due to longer processing and transit times.

Need help now? Just provide your order number, and I’ll guide you further! 😊

🚨 Immediate Steps to Take:

1. Document the Damage
   📸 Take clear photos or a short video of:The damaged item(s)The packaging (showing any tears, dents, or moisture)The shipping label
2. Keep All Packaging & Contents
   ⚠️ Do not discard the box or any damaged materials — the carrier or our team may need to inspect them.
3. Contact Us ASAP
   📞 Reach our Customer Support within 7 days of delivery via:Live Chat (fastest)Email: support@trustpick.com

🔁 What Happens Next:

✅ We’ll Offer One of the Following:

• A replacement of the damaged item(s) at no extra cost.
• A full refund to your original payment method.
• A partial refund if only part of the order was affected (e.g., one item in a multi-item order).

📦 If a Replacement is Sent:

• We’ll cover all shipping costs.
• You may receive a prepaid return label for the damaged item (depending on the case).

❓ Frequently Asked:

Q: How long does a replacement take to arrive?
A: Once processed, replacements typically ship within 1–3 business days with the same shipping speed as your original order (unless otherwise discussed).

Q: What if the carrier damaged my package?
A: Don’t worry — we’ll handle the claim with the shipping carrier on your behalf once you provide evidence.

Q: Can I return a damaged item later under the return policy?
A: Damaged items are handled separately from standard returns. Please follow the steps above for faster resolution.

🌍 For International Orders:

• The process is similar, but replacement shipping times will depend on your location.
• Customs/duties for replacements are generally covered by us.

Please contact us right away with your order number and the damage photos—we’ll make this right for you! 😊
(Tip: If you’re logged into your account, you can start the damaged item report under “Order History.”)

🔍 Immediate Action to Take:

1. Check Your Order Details & Packaging Thoroughly
   📦 Reopen the box and inspect all packing materials — small items or accessories may be tucked in a separate compartment or envelope inside.
2. Compare with Your Order Summary
   👀 Log into your account and review your order confirmation email to verify exactly what should have been included.
3. Contact Our Support Team
   📞 Please reach out to us within 7 days of delivery for the fastest resolution. Have your order number ready.Contact Options:Live Chat (recommended for instant help)Email: support@yourstore.comPhone: Your Customer Service Number

✅ How We’ll Resolve This:

Once you contact us and confirm the missing item(s):

🔹 We’ll ship the missing gear to you ASAP at no extra charge.
🔹 If the item is out of stock, we’ll offer a refund for the missing portion or suggest a similar alternative.
🔹 In some cases, we may send the entire order again and provide a prepaid return label for the partial shipment you received.

📸 Helpful Info to Provide:

• Your order number
• Clear photos of:The packaging (inside and out)All items you did receive
• A screenshot of your order confirmation (highlighting the missing product)

⏳ What to Expect Next:

• Replacement Processing Time: Usually shipped within 1–3 business days after confirming the issue.
• Tracking Info: You’ll receive an email with tracking once the missing item is dispatched.

❓ Common Questions:

Q: What if I received someone else’s order?
A: Contact us immediately — we’ll arrange a prepaid return label and expedite your correct order.

Q: What if only a free gift/promo item was missing?
A: Let us know! We’ll still make it right, either by sending it or offering a small compensation.

Q: Can I get a refund instead of a reshipment?
A: Yes — we can issue a partial refund for the missing item’s value if you prefer.

🌍 International Customers:

• The same steps apply. Additional shipping time will depend on your location, but we cover all reshipment costs.

We sincerely apologize for the inconvenience. Please contact us right away — we’re here to ensure you get everything you ordered! 😊
(Tip: If you’re logged in, you can report a missing item directly under “Order History” → “View Order” → “Report an Issue.”)

🚚 How to Check Your Package Status:

1. Find Your Tracking Number:

• Check your order confirmation email or account dashboard → “My Orders.”
• If you checked out as a guest, search your email inbox for messages from us or the carrier.

2. Track Your Order Online:

• Go to our Order Tracking Page (link usually in your email or our website footer).
• Enter your order number and email address or tracking number.
• You’ll see real-time updates from the carrier (e.g., USPS, FedEx, DHL, etc.).

3. Use Carrier’s Direct Tracking:

• Copy your tracking number and visit the carrier’s website for detailed updates.

🕒 Typical Shipping Times:

• Domestic: 3–7 business days (after processing)
• International: 5–20 business days (depending on destination and customs)

⚠️ If Tracking Shows Delayed or No Movement:

✅ First, check:

• Allow 24–48 hours for tracking to activate after the label is created.
• Delays can happen due to weather, holidays, or carrier processing.

🔄 Next steps if still stuck:

1. Contact the carrier directly with your tracking number — they often have the most up-to-date info.
2. If the carrier can’t resolve it, reach out to our Customer Support with:Your order numberCurrent tracking status screenshot

📞 We’re Here to Help:

If tracking shows “delivered” but you haven’t received it, let us know immediately. We can:

• Confirm the delivery address
• Check with the carrier for proof of delivery (e.g., photo, GPS location)
• Help file a missing package inquiry if needed

🌍 International Orders Note:

• Once your package leaves your country, tracking updates may pause until it arrives in the destination country.
• Customs clearance can add several days — carrier tracking will usually note this.

Please share your order number or tracking number, and I’ll help look into it right away! 😊
(You can also message our Support Team directly for personalized assistance.)

Absolutely! You can mark an order as a gift during checkout or after purchase. Here’s how it works and what to expect:

🎁 How to Mark an Order as a Gift:

📍 During Checkout:

1. Proceed to the cart or checkout page.
2. Look for an option like:
   ✅ "This is a gift" or "Add gift options".
3. If available, you can usually:Add a gift message (custom text for the recipient).Choose gift wrapping (may have an additional fee).Hide prices on the packing slip.

📍 After Placing an Order:
If you forgot to select gift options at checkout:

1. Go to "My Orders" in your account.
2. Find the order and click "Add Gift Options" (if still within the processing window).
3. Contact Customer Support as soon as possible — if the order hasn’t shipped, we may still be able to add gift services.

📦 What Happens When You Mark as a Gift:

• Packaging: Orders may be shipped in neutral or gift-style packaging (no branding or invoices visible).
• Packing Slip: Prices are typically hidden (only item descriptions are shown).
• Gift Message: A printed note with your custom message can be included.
• No Marketing Materials: We avoid adding promotional flyers in gift orders.

🧾 Billing & Receipts:

• The billing receipt with prices will be emailed only to you (the purchaser).
• The recipient will not see pricing on any physical or digital documentation included in the package.

🌍 International Gift Orders:

• Customs forms may still declare the commercial value of items (as required by law), but descriptions will be generic (e.g., "clothing," "electronics").
• Gift messages can still be included, but fees or restrictions may apply based on the destination country.

⚠️ Important Notes:

• Gift wrapping may be available only for select items.
• Return policy remains the same for the recipient (they can use the order number for returns/exchanges).
• Shipping speeds are not affected by gift options.

💡 Tip:
If you need special gift arrangements (e.g., surprise delivery timing, custom notes), please contact our support team before the order ships — we’ll do our best to accommodate!

Ready to send something special? Just select the gift option at checkout, and we’ll help make it memorable! 🎀
If you have any questions before ordering, feel free to ask. 😊

📦 How to Start a Return (Self-Service)

1. Log into your account on our store website.
   → Go to "My Orders" or "Order History."
2. Find the order you want to return and select "Start a Return" or "View/Return Order."
3. Select the item(s) you wish to return and choose a reason from the dropdown menu.
4. Choose your preferred resolution:
   🔄 Exchange for a different size/color
   💵 Refund to original payment method
   💳 Store credit (often fastest)
5. Print your prepaid return label (if provided) or follow the instructions to generate one.
   📍 Some stores may require you to request a return authorization first.
6. Pack the item(s) securely (ideally in original packaging with tags attached) and attach the return label.
7. Drop off at the designated carrier (e.g., USPS, UPS, DHL) and keep the tracking number.

🕒 Important Notes:

• Return Window: Most stores allow returns within 14–30 days of delivery. Check our policy for exact timelines.
• Condition: Items must be unused, unworn, and in original packaging with tags.
• Restocking Fees: Some categories (e.g., clearance, electronics) may have restocking fees—this will be shown before you finalize the return.

🆘 If You Don’t Have an Account or Need Help

• Use our Online Returns Portal (if available). You’ll need:
  ✉️ Email address used to place the order
  📄 Order number
• Contact Support Directly:
  → Email: support@trustpick.com
  → Live Chat / Phone: Check our website footer or contact page

🔁 After You Ship the Return:

• Tracking & Updates: You’ll receive email updates once the return is received and processed.
• Refund Timeline:
  → Card refunds: 5–10 business days after processing
  → Store credit: Usually issued within 24–48 hours of inspection

⚠️ Non-Returnable Items (Common Examples):

• Personalized/custom-made products
• Intimate apparel, swimwear (hygiene reasons)
• Opened software, digital downloads
• Final sale items

🌍 International Returns:

• Returns may need to be sent to a local warehouse or an international address.
• You might be responsible for return shipping costs and customs duties (unless the return is due to our error).

Need help right now?
➡️ Share your order number, and I can guide you further or connect you with our support team! 😊

Note: This process may vary slightly depending on the store’s specific Shopify return setup. Always refer to the store’s official return policy for the most accurate details.

We make exchanges easy! Here’s how to request an exchange for a different size, color, or product.

✅ Step-by-Step Exchange Process

1. Start an Exchange Request

• Online (Recommended):
  Log into your account → “Order History” → select the order → click “Exchange” or “Start a Return/Exchange.”
  (If you checked out as a guest, use the returns portal with your order number and email.)
• Contact Support:
  Email us at support@trustpcik.com or use live chat/phone with your order number ready.

2. Select Your Exchange Preferences

• Choose the item(s) you want to exchange.
• Pick the new size, color, or variant (if available).
• Select the reason for exchange (e.g., wrong size, preferred color).

3. Review Exchange Options

Depending on availability and policy, you may have two options:

Option A: Return First, Then Reorder

• We’ll send you a prepaid return label.
• Once we receive the return, we’ll ship the new item.
• Any price difference will be refunded or charged.

Option B: Advanced Exchange (if available)

• We ship the replacement immediately (often with a temporary authorization hold on your card).
• You return the original item within a set period (e.g., 14 days) using the prepaid label provided.

4. Ship Your Return

• Pack the item securely with tags and in original packaging.
• Attach the prepaid return label (if provided).
• Drop off at the designated carrier and keep your tracking number.

5. Receive Your Exchange

• Once the return is received and inspected, your exchange is finalized.
• You’ll get a confirmation email with tracking for the new item.

📦 Exchange Policy Highlights

• Timeframe: Exchanges must be requested within 30 days of delivery.
• Condition: Items must be unused, unwashed, with original tags and packaging.
• Availability: Exchanges depend on stock availability. If your preferred variant is out of stock, we’ll offer a refund or an alternative.
• Shipping:
  → Return shipping for exchanges is free (with prepaid label) if the exchange is due to our error or a defective item.
  → Otherwise, return shipping may be deducted from your refund or charged separately (check policy details).

🌍 International Exchanges

• We may provide a prepaid international return label, or you may need to ship to a local hub.
• Additional shipping time and potential customs fees apply for the replacement shipment.

⚠️ Non-Exchangeable Items

• Final sale items (clearly marked at purchase)
• Personalized/custom-made products
• Intimate apparel, swimwear, pierced jewelry
• Opened software, digital downloads, or disposable products

🛠️ Need Help?

• Quick Assistance: Use our 24/7 live chat for instant support.
• Prepare Info: Have your order number, item name, and desired exchange variant ready.

We’re here to help you get exactly what you want! Start your exchange online or contact us anytime. 😊
Tip: Exchanges are fastest when initiated through your online account.

⏳ Typical Return Processing Timeline

StepWhat HappensAverage Timeframe1. Return ShipmentYou send the package back using the provided return label.Carrier transit time (varies)2. Receipt & ScanOur warehouse receives and scans the returned package.1–3 business daysafter delivery to warehouse3. InspectionWe check the item’s condition and ensure it meets our return policy.2–5 business daysafter scan4. Refund InitiationOnce approved, we process your refund to the original payment method.Within 24 hoursof approval5. Refund PostingTime for the refund to appear in your account.Card refunds:5–10 business daysPayPal:3–5 business daysStore Credit:Usually within 1–2 hours

✅ Total timeline (from when we receive the return to refund posting):
Approximately 7–14 business days, depending on payment method and inspection speed.

📦 What Can Delay a Return?

• Incomplete/missing items – Tags, accessories, or original packaging not included.
• Item not in resalable condition – Signs of wear, damage, or alteration.
• Busy seasons – Holidays or sales events may extend processing by a few days.
• International returns – Additional customs clearance and longer transit times.

🧾 Refund Methods & Timing

• Original payment method (credit/debit card): 5–10 business days after processing.
• PayPal/Apple Pay: Typically 3–5 business days.
• Store credit/gift card: Issued almost immediately after approval (often within hours).
• Cash/POS returns: Processed in-store only if applicable.

📲 How to Check Your Return Status

1. Log into your account on our website.
2. Go to “Order History” or “Returns & Exchanges.”
3. Click on your return to see real-time updates:
   ✅ Return Received → Under Inspection → Refund Issued

🚨 Pro Tips for Faster Processing

• Use the prepaid return label we provide.
• Include the original packing slip or return authorization form inside the box.
• Keep your return tracking number – this helps us locate your package if needed.
• Start your return online through your account—it’s faster than email requests.

🌍 International Returns

• Allow extra 1–2 weeks for transit and customs clearance.
• Refunds may be subject to currency exchange differences.
• Return shipping costs (if applicable) are deducted before refund unless the return is due to our error.

📞 Need Help?

If it’s been more than 14 business days since we received your return and you haven’t gotten your refund:

• Check your spam/junk folder for refund confirmation emails.
• Contact our support team with:
  🔸 Return tracking number
  🔸 Order number
  🔸 Date the return was delivered

We’ll investigate right away!

We value your patience and are committed to processing returns as quickly as possible! 😊
Have more questions? Just ask—we’re here to help.

🏷️ Discounts on Outlet Items – General Policy

• Outlet/clearance items are typically already heavily discounted and may be priced at their lowest possible sale point.
• Additional discounts (like promo codes, seasonal sales, or member coupons) usually do NOT apply to outlet items unless specifically stated.
• Exceptions may apply during store-wide sales events (e.g., Black Friday, End-of-Season Sale), where outlet products might receive an extra percentage off. These promotions will be clearly marked on the product or outlet page.

🔍 How to Check If Extra Discounts Apply

1. View the Product Page:
   Look for notes like:
   ✅ “Extra 10% off outlet with code OUTLET10”
   ❌ “Excluded from all promotional discounts.”
2. Apply Coupons at Checkout:
   Try entering your promo code—if it’s valid for outlet items, the discount will reflect. If not, a message like “This code doesn’t apply to items in your cart” will appear.
3. Sign Up for Email/SMS Alerts:
   Receive notifications about exclusive outlet sales or limited-time extra discounts.

💡 Tips to Save More on Outlet Items

• Bundle Deals: Some stores offer “Buy 2, Get 1 Free” or discounted bundles on outlet categories.
• Rewards/Membership Programs: Earn points on outlet purchases to redeem on future orders.
• Flash Sales: Check the outlet section during major holiday weekends or clearance events for extra markdowns.

⚠️ Important Notes

• Outlet items are often final sale—no returns or exchanges unless defective. Be sure to check the product description for terms.
• Discounts cannot be applied retroactively to past outlet purchases.
• Stock is limited in the outlet section—promotions may sell out quickly.

🌐 International Customers

• Outlet discounts and promo code eligibility may vary by region due to pricing and currency differences.
• Shipping and duties on outlet items follow standard international policies.

🛒 Need Help Applying a Discount?

If you have a specific promo code or membership discount you’d like to use on an outlet item:

1. Add the item to your cart and proceed to checkout.
2. Enter the code in the “Discount Code” box.
3. If it doesn’t work, contact our support team with:Product name/linkPromo codeScreenshot (if possible)

We’ll confirm eligibility and help you apply any valid offers! 😊

Happy shopping—outlet items are a great way to get quality products at amazing prices! 🛍️
Check our outlet section regularly—new items are added often!